Delivery of the shipment usually takes place within 1-2 working days after receipt of the order for shipments to Germany.

Shipments to other European countries take approximately 5-7 working days.
In the shipping confirmation you received from us by email, you will find a tracking number with which you can track the shipment.

We deliver our packages to Austria with UPS

After placing your order, you will receive a shipping confirmation by email with tracking information.

Please send an email with the order number and photos of the defect to: info@gusti-leder.de

We will find a solution for you as quickly as possible.

If you use our return label, we charge €5.90 in Austria.

We ask you to take advantage of this offer, as return costs cannot be refunded for self-paid packages.

You can find our returns portal for Austria here: CLICK

The return period is 14 days! After this time, it is no longer possible to create a return label! Returns are then no longer possible!

Would you like to return one or more products from your order? You can submit a return for individual products in your order here. While we're very sorry that you want to return your favorite leather item, we're happy to help.

You can find our returns portal for Austria here: CLICK

Please note that items with engraving cannot be returned, as there is no right of withdrawal in this case.

Unfortunately, we don't offer exchanges. However, if a product doesn't suit your needs, or something similar, you can of course return it. Once we receive the return, we will refund the purchase price. In the meantime, you can reorder the correct product. This way, there's no waiting time while we process the return. Unfortunately, we can't offset amounts from different orders.

You can find our returns portal for Austria here: CLICK

With pleasure. In this case, please fill out all return forms for the respective order number and enclose them with your return shipment.

Please note that items with engraving cannot be returned, as there is no right of withdrawal in this case.

• PayPal
• Amazon Payments
• Credit card (Mastercard, Visa, Amex)
• Bank transfer/advance payment (only applies to EU countries)
• Purchase on account (Germany)
• Google Pay
• Apple Pay
• Coupon

We will refund your money within 14 business days of receiving your return. We apologize for any delays that may occur in individual cases. To expedite this process, please always ensure that you provide your information correctly and completely on the return slip. DHL often collects returns first at its depots before returning them to the recipient. This can also lead to delays in refunds.

The refund will be made via the payment method you selected when placing your order.

You will find the account details on your invoice in the attachment to the shipping confirmation email.

Please remember to include your intended use (if paying in advance) or the reference number (if paying on account) when making the transfer so that your payment can be easily allocated.

Klarna Bank AB (publ) handles payment processing for Gusti Leder GmbH for all purchases made with the "Payment on Invoice" option. You will receive the invoice together with your items. You have 14 days from the date your order is shipped to settle the invoice. Purchase on invoice through Klarna is available in the UK, Sweden, and Denmark.

Here's how this payment method works: After adding your items to your shopping cart and entering your address, you'll proceed to the next step of the payment process. Select "Purchase on account" and accept the terms and conditions. If this payment method isn't available to you, there may be several reasons. When you place an order using "Purchase on account," Klarna conducts an identity and credit check. This check examines three pieces of information: your previous orders with Klarna, the cost of your current order, and information from credit agencies. If the results of this check do not match Klarna's internal standards, you will not be able to use this payment method. This, along with other factors, may prevent you from completing your order.

If you are unable to use this payment method, we recommend choosing an alternative payment method. If you have any questions about paying with Klarna, please contact Klarna's customer service or read their FAQs: Klarna FAQs

Please report any complaint to customer support and send us pictures of the defect. They will review the case and usually recommend a repair by Gusti Leder. Gusti Leder will cover the costs. If the purchase was made more than six months ago, or if the defect was caused by improper handling of the product, a service fee may apply.

Please note that outlet items cannot be returned. We do not offer repairs for outlet items.

The complaint must be returned within one month.

Due to the COVID-19 situation, repairs are experiencing delays. These can currently take up to 60 days. We ask for your understanding.

Would you still like to keep the item? Please send us an email to info@gusti-leder.de so we can negotiate a discount. If not, we'll be happy to exchange it.

Please contact our customer support with your order number and let us know which item you're after and which replacement part you need. We'll then send you one as soon as possible after a thorough review.

You can enter your voucher code in the “Enter voucher code” field when you go to checkout to activate it.

You can enter your voucher code in the “Enter voucher code” field when you go to checkout to activate it.

If this did not work, please contact us with detailed information about the error message at info@gusti-leder.de.

If the voucher has been accepted, you will see the reduced amount in your shopping cart and in your order confirmation.

Unfortunately, it is not possible to redeem vouchers retroactively.

Yes! Accept the code as provided.

Avoid possible confusion (number 5 with capital letter S; number 0 with capital letter O, capital letter I with lowercase letter L).

You can delete your personal data and addresses in your customer account at any time.

Please send us an email to info@gusti-leder.de with the reason. We will then delete your customer data immediately.

To do so, click the "Forgot password" button. You will then receive an email in which you can create a new password.

We are sorry that you noticed an unpleasant smell on our bag.

All Gusti Leder nature products are purely vegetable-tanned and dyed with oil. The scent is a characteristic of this tanning process.

Regular use of the products will help reduce the odor in the long term. The odor should dissipate within 14 days. A short-term reduction can be achieved by carefully applying beeswax-based leather grease to the outside. For all items, a pleasant solution can be to initially place a scented sachet inside or use a regular perfume.

You can find more information on our website at: https://www.gusti-leder.de/lexikon/ledergeruch-entfernen

Please also watch our video: https://www.youtube.com/watch?v=4GEb0C-3Ywo

Rain usually doesn't affect the appearance or quality of the leather. Products are oiled again before delivery. This is the best protection. However, we advise against exposing bags and leather products to unnecessary moisture.

Your Gusti Leder nature products can be treated with beeswax or, alternatively, sunflower oil. It's important that all oils are applied evenly and carefully to the leather and then rubbed in thoroughly. We recommend testing each treatment on an inconspicuous area first. Treatment with oils may cause the leather to darken.

https://www.youtube.com/watch?v=i5BYU0geI2M

Our producers are various, small, family-run businesses. This may result in variations in color, shape, rivet arrangement, and inner lining. These are unique, handmade leather products. Additional information will be provided in the product description for these items. Some of our items vary slightly in color because they are traditionally tanned using vegetable tanning methods. When the leather is dyed, it is also done using purely vegetable ingredients, using saffron, poppy, and indigo. The products are then greased with vegetable oils. Chromium and similar toxic additives are avoided during both the tanning and dyeing processes. These traditional, vegetable tanning and dyeing processes give our items a unique and vibrant vintage flair in color and feel. This means that no two items will be exactly the same color, and each product will look (slightly) different from the next.

In rare cases, white spots may appear on Gusti Leder nature products. This is not mold, but rather tallow (ghee), which the producers use for care. These spots occur because the leather can retain its oiliness. We recommend gently warming the areas and then gently cleaning them with a microfiber cloth. This allows the leather to absorb the oil better. A suitable care product can then be applied.

The leather used in Gusti Leder nature products comes from animals raised outdoors. This type of husbandry can lead to the animals occasionally sustaining scratches in their skin caused by bushes or similar. During the tanning process, small holes or bumps may appear in these areas. We therefore consider unobtrusive, small holes in the leather to be a natural and acceptable flaw. We have no influence on the selection of items for shipping, as we work with external shipping providers. We therefore advise against returns due to this defect.